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1st Choice Stairlifts: Reviews & Prices Guide in (2025)
- Founded in 2004, 1st Choice Stairlifts is an independent company with directors Coral and Colin Major bringing over 60 years of combined experience in the stairlift industry.
- They offer sales, installation, rental, servicing, and repair of stairlifts, as well as home lift and wheelchair lift solutions.
- Straight Stairlifts range from £1,600 to £3,000 for new models, with rental options starting at £350. Curved Stairlifts range from £4,000 to £6,000, with rental options starting at £1,850.
1st Choice Stairlifts is a family-run company based in Wiltshire, UK, specialising in stairlifts, home lifts, and wheelchair lifts. With over 20 years of experience, they have established themselves as a reliable provider of mobility solutions for homes across the UK. As an independent provider, they offer new, reconditioned, and rental options from reputable brands like Handicare, Otolift, and Brooks.
Interested in exploring stairlift prices from 1st Choice Stairlifts?
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Who are 1st Choice stairlifts?
1st Choice Stairlifts is not a typical stairlift brand but rather an independent family-run company based in Calne, Wiltshire, UK. Founded in 2004 by husband and wife team Colin Major and Coral Affleck-Major, the company has established itself as a trusted provider of mobility solutions for homes across the UK.
Unlike manufacturers who produce their own stairlifts, 1st Choice Stairlifts operates as a reseller and installer of various stairlift brands. This unique position allows them to offer a wider range of products to suit different needs and budgets.
With over 20 years of experience in the industry, the company has built a reputation for quality service and customer satisfaction. Here are some positives of purchasing from them:
- Family-run business: Founded and operated by Colin Major and Coral Affleck-Major, who bring over 60 years of combined experience in the stairlift industry.
- Independent provider: As an independent company, they are not tied to any single manufacturer, allowing them to offer a diverse range of products.
- Wide-reaching service area: While based in Wiltshire, they serve customers across several areas in southern England.
- Recognition: The company has received positive reviews and recognition, including a 5-star rating on Which? and an average of 4.9 stars from TrustIndex.
What services do 1st Choice stairlifts provide?
1st Choice Stairlifts operates on a business model that focuses on providing comprehensive mobility solutions for homes. Their services extend beyond simply selling stairlifts, encompassing a range of options to cater to various customer needs.
The services provided by 1st Choice Stairlifts include:
- Sales and installation: They offer new, rental, and reconditioned stairlifts from reputable brands such as Handicare, Platinum, Otolift, and Brooks.
- Diverse product range: Their portfolio includes straight stairlifts, curved stairlifts, narrow stairlifts, and even solutions for spiral staircases.
- Home lifts and wheelchair lifts: In addition to stairlifts, they provide and install home lift elevators and wheelchair lifts.
- Servicing and maintenance: The company offers ongoing support with servicing, repairs, and maintenance of installed lifts.
- Removal services: They also handle the removal of existing stairlifts when needed.
- Showroom demonstrations: Customers can visit their showroom in Calne, UK, to test various stairlift models before making a decision.
- Emergency support: 1st Choice Stairlifts provides a 24/7, 365-day emergency on-call service for their customers.
- Free home assessments: The company provides a comprehensive evaluation conducted by a professional surveyor who visits your home to determine the most suitable mobility solution.
By offering this comprehensive range of services, 1st Choice Stairlifts aims to be a one-stop solution for customers seeking mobility assistance in their homes.
How much do 1st Choice stairlifts cost?
When considering a stairlift from 1st Choice Stairlifts, it's important to understand that prices can vary based on several factors, including the type of stairlift, whether it's new or reconditioned, and any additional features you might require.
As an independent provider, 1st Choice Stairlifts offers a range of options to suit different budgets and needs. Let's break down the costs associated with their stairlifts.
| Stairlift Type | Purchase Cost | Maintenance Cost | Rental Cost |
| Straight Stairlift (New) | £2,500 - £4,500 | From £150 annually | £350 initial + £50/month |
| Straight Stairlift (Reconditioned) | £1,500 - £2,500 | From £150 annually | £350 initial + £50/month |
| Curved Stairlift (New) | £5,500 - £9,000 | From £150 annually | £1,850 initial + £100/month |
| Curved Stairlift (Reconditioned) | £3,000 - £5,000 | From £150 annually | £1,850 initial + £100/month |
| Outdoor Stairlift | £3,500 - £6,000 | From £150 annually | Not available |
It's worth noting that the purchase cost typically includes stairlift installation and the costs for the stairlifts. The maintenance cost refers to annual servicing, which is recommended to keep your stairlift in optimal condition.
Additional features and costs
1st Choice Stairlifts offers various additional features to enhance comfort and usability. While exact prices aren't provided, these features can increase the overall cost:
- Powered swivel seat: Helps with easier dismounting at the top of the stairs
- Powered folding rail: Useful if the rail might obstruct a doorway
- Perch seat: For users who have difficulty bending their knees
Warranty
New stairlifts from 1st Choice typically come with a manufacturer's warranty. The length and details of the warranty depend on the specific model purchased. They may also offer options to extend the warranty for continued coverage and peace of mind.
Rental options
For those needing a temporary solution, 1st Choice Stairlifts provides rental options. This can be particularly cost-effective for short-term use. The rental costs include:
- Initial payment (covering installation and first month's rent)
- Monthly fee thereafter
- Removal when no longer needed
Rental options are available with initial payments starting from £350 for straight stairlifts and £1850 for curved models, followed by monthly fees of £50 and £100 respectively. The rental agreement also includes maintenance, parts, and repairs for manufacturing defects, as well as an annual service if the stairlift is installed for over a year.
By offering this range of options and pricing structures, 1st Choice Stairlifts aims to provide solutions that can accommodate various budgets and requirements, ensuring that customers can find a stairlift that meets their needs without breaking the bank.
Ready to regain your independence with the perfect stairlift? Don't spend hours researching and comparing – we'll do the hard work for you. Complete our quick 30-second form, and we'll instantly connect you with up to 4 trusted and certified installers in your area.
You'll receive free, no-obligation quotes and could save hundreds on your mobility solution. Take the first step towards easier, safer home mobility today – click below to get started!
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- Get free quotes
- Choose the best offer
Customer reviews and ratings of 1st Choice stairlifts
Customer feedback plays a crucial role in assessing the quality and reliability of a company's products and services. 1st Choice Stairlifts has garnered significant attention for its stairlift solutions and customer service, as evidenced by its ratings and reviews across various platforms. Let's examine how customers have rated their experiences with this family-run business.
Trustindex and Google Ratings
1st Choice Stairlifts has received overwhelmingly positive feedback on popular review platforms:
- Trustindex: The company holds an impressive TrustScore of 4.9 out of 5 stars, based on several verified reviews.
- Google: They maintain an excellent rating of 4.7 out of 5 stars, derived from several online Google reviews.
These high scores reflect consistent customer satisfaction across a large number of interactions, indicating that 1st Choice Stairlifts consistently meets or exceeds customer expectations.
Which? Trusted Trader Certification
1st Choice Stairlifts has achieved a significant milestone by becoming a Which? Trusted Trader, a prestigious endorsement in the UK:
- Awarded Which? Trusted Trader of the Month for April 2024.
- Received a Certificate of Distinction in June 2020.
- Maintains a perfect 5-star rating on the Which? Trusted Trader website, based on 66 reviews with 100% of customers recommending their services.
This certification demonstrates the company's commitment to quality and customer satisfaction, as Which? is renowned for its rigorous assessment processes.
Customer testimonials
Customers frequently praise 1st Choice Stairlifts for:
- Efficient and prompt service, with typical installation times of 2-3 hours for straight stairlifts.
- Professional and friendly staff, particularly noting the clear explanations provided by engineers.
- Ability to solve complex installation challenges, such as fitting stairlifts on narrow staircases.
- Quick response times, even in emergency situations.
- High-quality products that make a significant difference in customers' lives.
“We have an elderly mother who had an unfortunate accident, it was decided that for us to give her her independence back that we needed a stairlift… 1st choice have gone way above our expectations”.
Areas for improvement
While the overwhelming majority of reviews are positive, some areas for potential improvement include:
- Expanding the range of stairlift options available.
- Offering more thorough initial consultations.
By maintaining its high standards and addressing these minor points, 1st Choice Stairlifts continues to solidify its position as a leading stairlift provider in the UK.
How to find the best stairlifts?
Finding the best stairlift from 1st Choice Stairlift involves careful consideration of your specific needs and thorough research. While the process may seem daunting, following a few key steps can simplify your search and help you secure the best solution for your home and mobility requirements.
Here are some practical tips to guide you:
- Assess your needs: Consider your mobility level, staircase type, and any specific features you might require.
- Research reputable brands: Look into well-known stairlift providers and compare their offerings.
- Read customer reviews: Check ratings and feedback on platforms like Trustpilot, Trustindex and Which?
- Seek professional advice: Consult with occupational therapists or arrange in-home assessments from stairlift companies.
- Compare quotes: Get multiple stairlift quotes to ensure you're getting the best value for your money.
- Test before buying: If possible, try out different models at showrooms or through home demonstrations.
While these steps are helpful, the process of finding and comparing stairlifts can still be time-consuming. That's where we can help streamline your search.
Ready to find your perfect stairlift? Let us do the legwork for you. Simply complete our quick 30-second form, and we'll connect you with up to 4 trusted stairlift installers in your area.
You'll receive free, no-obligation quotes, potentially saving up tons on your stairlift costs. Take the first step towards improved mobility – click below to get started today!
- Describe your needs
- Get free quotes
- Choose the best offer
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